Create performance issues

Incident Report for Jornaya

Resolved

Due to an incorrect configuration setting, one of our Create services was unable to scale properly to handle an increasing load of traffic. We corrected the error and as additional servers began to handle the load, performance returned to normal at about 2pm EDT. We plan on additional automation to prevent this from happening again.

Posted Aug 18, 2016 - 14:19 EDT

Monitoring

We've made some configuration changes, and while performance has returned to normal, we're still monitoring the situation closely.

Posted Aug 18, 2016 - 13:08 EDT

Identified

We've identified the issue and are working to mitigate the resulting performance problems while we continue to debug.

Posted Aug 18, 2016 - 11:51 EDT

Investigating

We're currently investigating performance issues with the Create service.

Posted Aug 18, 2016 - 11:27 EDT