Member Portal Issue

Incident Report for Jornaya

Resolved

We have not seen any further issues with the Member Portal! The service is fully operational and available.

Posted Nov 02, 2017 - 15:21 EDT

Monitoring

We have identified the root cause of increased Member Portal errors! Error rates are subsiding and we will continue to monitor to ensure the service is fully functional.

Posted Nov 02, 2017 - 14:13 EDT

Investigating

We are investigating an increased error rate for our Member Portal service. We apologize for any interruption as we work to understand the root cause of this issue and restore service availability.

Posted Nov 02, 2017 - 13:55 EDT